TICKET RESALE TERMS OF USE

TICKET RESALE TERMS OF USE, AFC AJAX NV

INTRODUCTION

These are the Ticket Resale Terms of Use of AFC Ajax NV. These always apply when you use Ticket Resale on our Website. The Terms of Use contains important information for you as a User of Ticket Resale, so please read them carefully. We also recommend that you save or print these Terms of Use, so that you can read them again later on. When using Ticket Resale, in addition to these Terms of Use, the General Ticketing Terms and Conditions, the KNVB Standard Terms and Conditions and the House Rules of the Johan Cruijff ArenA are also applicable.

  1. Definitions
    • AFC Ajax NV, with its registered office in Amsterdam and registered with the Chamber of Commerce under number 33302453, trading as AFC Ajax NV.
    • Ticket Resale: the platform of AFC Ajax NV on which User(s) can offer their Match Tickets linked to their season ticket back to AFC Ajax NV and which can be consulted via the Website.
    • Match Ticket(s): the admission ticket associated with a User's season ticket which gives access to a home match of Ajax.
    • Website: the website of AFC Ajax NV, which can be consulted via www.ajax.nl, and all associated subdomains.
    • Agreement: any arrangement or agreement between AFC Ajax NV and a User that is concluded through the use of Ticket Resale, where the Terms and Conditions of Use and the General Terms and Conditions of Ticketing form an integral part of that Agreement.
    • User: the person, whether or not acting in the course of a business or profession, in possession of a season ticket of AFC Ajax NV and using Ticket Resale.
    • Terms of Use: these Ticket Resale Terms of Use.

 

  1. Applicability of the Terms of Use
    • These Terms of Use apply to all offers, Agreements and deliveries of AFC Ajax NV that are offered and/or established through Ticket Resale and supplement the provisions of the General Ticketing Terms and Conditions, unless expressly agreed otherwise in writing.
    • If the User includes in his or her order, confirmation or communication of acceptance any provisions or conditions that are contrary to or do not appear in these Terms of Use, those [User conditions] will only be binding upon AFC Ajax NV if and to the extent that AFC Ajax NV has explicitly accepted them in writing.

 

  1. Method & Application of Ticket Resale
    • Only User(s) holding a season ticket for the regular stand areas can use Ticket Resale. All Users holding season tickets for the main stand (stand areas 101 to 110), disability seats, association seats, business and/or partnership seats are excluded from using Ticket Sale.
    • A User is only allowed to offer Match Tickets for his or her own season ticket spot(s) through Ticket Resale for Ajax's home matches in the Eredivisie [premier league]. Additional (purchased) Match Ticket(s) or Match Ticket(s) for home matches other than those in the Eredivisie are excluded from Ticket Resale.
    • As soon as a User has offered one or more Match Tickets to AFC Ajax NV through Ticket Resale, that User thereby expressly waives any claim to the Match Ticket, on any grounds whatsoever, including but not limited to the right to admission to a match.
    • User(s) with a season ticket for the stand areas intended for fanatical supporters (the 'F-Side', stand areas 125 to 129) may not claim a 'scan point' when using Ticket Resale because of the obligation to attend at least eleven (11) home matches per season.
    • All rights and obligations of the User with respect to the Match Ticket(s) ensuing from the General Ticketing Conditions, the KNVB Standard Conditions and the House Rules of the Johan Cruijff ArenA lapse upon the sale by AFC Ajax NV of that/those specific Match Ticket(s) to a third party. If a User offers a Match Ticket through Ticket Resale but AFC Ajax does not sell the Match Ticket to a third party, the aforementioned rights and obligations will remain in full force.

 

  1. Refund payment & Payment terms
    • If the Match Ticket offered by a User through Ticket Resale is sold by AFC Ajax NV to a third party, the User is entitled to a one-time refund payment per Match Ticket.
    • The refund payment per Match Ticket is based on 85% of 1/17th part of the total amount paid by the User for his or her Season Ticket. Ajax is free to adjust the (financial) conditions for the refund payment at its own discretion.
    • As soon as the Match Ticket is sold by AFC Ajax NV to a third party, the User will receive a confirmation message by email. AFC Ajax NV will send the refund payment to the User within five (5) working days after the relevant home match, via the payment details known to AFC Ajax NV. If, for any reason, the refund payment is not possible on the basis of the payment details known to AFC Ajax NV, or if the User has paid via a different payment method than indicated on the Website, the User will receive credit on his or her ticket shop account. This credit can only be spent in the ticket shop of AFC Ajax NV.
    • This refund payment includes full compensation to the User for AFC Ajax NV selling the Match Ticket to a third party. The User hereby waives the right to any rebate for when the (central and/or local) government and/or any other authority determines that the match must be played with limited or no audience (in this regard, see also the Corona Conditions of AFC Ajax NV).

 

  1. Final provisions
    • The Terms of Use and Agreements arising from them are subject to the laws of the Netherlands.
    • Except as otherwise provided by rules of mandatory law, all disputes that may arise as a result of the Terms of Use and Agreement(s) arising therefrom will be submitted to the competent Dutch court in the district where AFC Ajax NV has its registered office.
    • The invalidity of any provision in these Terms of Use does not affect the validity of the Terms of Use as a whole. The Parties will in that case confirm one or more new provisions to replace it, as far as legally possible expressing the intention of the original provision.
    • AFC Ajax NV is free to change or amend the provisions of these Terms of Use at its own discretion. In addition, AFC Ajax NV is free to terminate the possibility of offering Match Ticket(s) via Ticket Resale by User(s), without giving reasons.
    • The use of Ticket Resale is, in addition to these Terms and Conditions of Use, subject to the General Ticketing Terms and Conditions, the KNVB Standard Terms and Conditions and the House Rules of the Johan Cruijff ArenA.
    • The expressions "written and "in writing" in these Terms of Use include communication by email, provided that the identity of the sender and the integrity of the email are sufficiently established.

Ticketing Terms and Conditions

The use of Ticket Resale is subject to the Ticketing Terms and Conditions. Click here for these terms and conditions.

 

KNVB Standard Terms and Conditions

The KNVB Standard Terms and Conditions apply to the use of Ticket Resale. Click here for these terms and conditions.

 

House rules of the Johan Cruijff ArenA

The House Rules of the Johan Cruijff ArenA apply to Ticket Resale. Click here for these terms and conditions.

 

Contact details
Please contact us by letter or email if you have any questions, complaints or comments after having read these Terms of Use.

AFC Ajax NV
Johan Cruijff Boulevard 29
1101 AX, Amsterdam
Phone:
Email: Ticketing@ajax.nl
Chamber of Commerce number 33302453
VAT No.:

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