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Game day information

Fan Care
If you have questions prior to the game, please contact Fan Care via chat, or ask your question via @AjaxFancare.

Stewards
During the game, you can address any steward in the stadium if you need extra information or help.  The stadium opens 1,5 hours before the game for disabled supporters.  Enjoy a bite to eat and a drink and watch the players warm up on the field.

Ajax Audio for the blind or partially sighted persons
For blind or partially sighted supporters, we have a special Ajax Audio service.  This enables you to follow the game live in the stadium via an FM frequency.  The steward in section 016  has these audio devices available to loan out.  They can be returned to the same steward after the game.  For hygiene reasons, you are required to bring your own earphones or headphones.

From the press room, two commentators give a live report of the game.  The broadcast begins when the players come onto the field, and ends shortly after the final whistle.  There is no broadcast during halftime.  The signal can only be received in the Johan Cruijff ArenA.

Payments
The Johan Cruijff ArenA is a cashless stadium.  In the stadium, payments by PIN (contactless), Master Card, Visa, Visa Electron, AmEx and VPay are accepted.

Smoking and alcohol
Smoking is forbidden in the entire Johan Cruijff ArenA, unless otherwise indicated.  Visitors under the age of 18 will not be served alcohol.

Bags
The Johan Cruijff ArenA’s policy is that any bag larger than an A4 sheet of paper will not be allowed into the stadium for security reasons.  In addition to that, checking large bags delays the flow of visitors into the stadium.  For bags needed for medical reasons, exceptions to this rule will be made.

Food and drink
If you have a ticket for sections 812, 825 and 829, there are several nearby concession stands to purchase food and drink.  Beer, wine, soft drinks and warm drinks can be bought, as well as snacks like hamburgers, French fries and sandwiches.  The concession stand near 016 also sells beer, wine, soft drinks and warm drinks, with a limited selection of snacks.  No alcohol is served at high-risk games.

Forbidden items
For the safety of all supporters, several items are forbidden during Ajax games in the Johan Cruijff ArenA.  These are: fireworks, bottles, glass cups, cans, sticks, banners with offensive or provocative text, chains, and any weapons which can be used for hitting, stabbing, or throwing.

Please note:  If you need a medical device with you during the game, this is allowed.  Standard procedures will be in effect when controlling admission at the door.

House rules
Ajax, the Johan Cruijff ArenA and other partners involved with match organization aim to offer all supporters a customer friendly, safe and trouble-free visit.  Misconduct, violence or disturbance have no place in this.  In order to ensure this, it is important that visitors respect and follow the rules and regulations.  Supporters who violate these rules, and thereby put at risk the safety of other supporters, Ajax’s interest or football in general, or cause general damage or disturbance, will be given a sanction.  Ajax, the city of Amsterdam and the public prosecutor exchange information about this.

If you receive a Disability Club Card or purchase a ticket to a game, you automatically accept the KNVB Standard general conditions.